Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of panchnaina.com (“Website”).

Welcome to [Panchnaina] (“” Company or “Site” or “Application”). This Site is owned and operated by Panchnaina provides an online platform (”Site”) for connecting Users and it does not own any Products or discharge services listed on its Site.

Use of This Site

Panchnaina Private Limited is a company incorporated under the provisions of the Companies Act, 2013 with its registered office at 94, Green View Apartment, Pocket – 2, Sector – 19, Dwarka, New Delhi. You may be accessing our Site from a computer or mobile phone device (through an iOS or Android application, for example) and these Terms of Use govern your use of our Site and your conduct, regardless of the means of access. Panchnaina through the Site intends to provide its users a premium curated collection of designer wear to help the affluent fashion-conscious woman evolve her unique style. We aim to create an online experience that is just as indulgent as the process of buying a fashion item in store. The site will be focused on offering a curated assortment, convenience and customer service to help meet the needs of the demanding premium / luxury fashion buyer.

The Site is only to be used for your personal non-commercial use and information. Your use of the services and features of the Site shall be governed by these Terms and Conditions (hereinafter “Terms of Use”) along with the Privacy Policy, Shipping Policy and Cancellation, Refund and Return Policy (together “Policies”) as modified and amended from time to time.

For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to access the Website. By mere accessing or using the Site, you are acknowledging, without limitation or qualification, to be bound by these Terms of Use and the Polices, whether you have read the same or not. ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING. If you do not agree to any of the terms enumerated in the Terms of Use or the Policies, please do not use the Site.

You are responsible to ensure that your access to this Site and material available on or through it are legal in each jurisdiction, in or through which you access or view the site or such material.

Panchnaina reserves the right to change the particulars contained in the Terms of Use or the Policies from time to time and at any time, without notice to its users and in its sole discretion. If Panchnaina decides to change the Terms of Use or Policies, Panchnaina will post the new version of the Terms of Use or the Policies on the Site and update the date specified above. Any change or modification to the Terms of Use and the Policies will be effective immediately from the date of such upload of the Terms of Use and Policies on the Site. Your continued use of the Site following the modifications to the Terms of Use and Policies constitutes your acceptance of the modified Terms of Use and Policies whether or not you have read them. For this reason, you should frequently review these Terms of Use, our Guidelines and Rules and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Site.

  1. No cancellation would be allowed, once the order has been placed, unless the
    cancellation policy has been relaxed for the time being and such relaxation has been
    specifically mentioned at the time of order.
  2. The seller at its sole discretion may cancel the order at any time before the physical
    delivery of the order. The seller shall on such cancellation, attempt to inform and intimate
    the buyer / customer of such cancellation, at any time before the due date of delivery.
  3. In case of cancellation as per clause 2, of a pre-paid order, the complete invoice amount
    would be refunded to the account of the buyer / customer.
  4. The company shall attempt to process refund the amount, due on cancellation, within 7
    workings days, however any and all delays in refund shall not be liability of the Company
    and the buyer / customer is requested to contact their respective banks for update on the
    refund amounts.
  5. The liability of the company is limited to the extent of the product value only. The liability
    of the company shall not and will not in any case extend beyond the invoice value. The
    amount of government-imposed tax and delivery fee shall not be included to calculate
    the amount of liability.
  6. The company shall hold absolute control of the Return of Articles, where the buyer /
    customer has cited quality issue. The decision of the Company in quality issues shall be
    last and final in the regard.
  7. No interest on refunds would be allowed.
  8. The buyer / customer may at some rare occasions be asked to pay additional charges on
    account of nature of interstate shipping, which are levied once a shipment reaches your
    state. In case, where additional duties or taxed are assessed, customer will be responsible
    for paying these additional fees.
  9. In case of non-delivery of package after 3 unsuccessful attempts at the specified address,
    the package will be returned to company and the order shall stand automatically
    cancelled and no refund will be issued.
  10. No return or exchange shall be entertained after 30 days of receiving the order.
  11. All disputes are subject to Delhi jurisdiction only.
  12. In case of any concern, please mark you mail to __

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For detailed legal policies please connect to www.panchnaina.com